Definitions and interpretation
Collectively all information that you submit to LOVE.FROM.COCO via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Data Protection Laws
Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
The General Data Protection Regulation (EU) 2016/679;
User or you
Any third party that accesses the website and is not either employed by LOVE.FROM.COCO and acting in the course of their employment or engaged as a consultant or otherwise providing services to LOVE.FROM.COCO and accessing the Website in connection with the provision of such services;
The website that you are currently using, , and any sub-domains of this unless expressly excluded by their own terms and conditions.
a.For purposes of the applicable Data Protection Laws, LOVE.FROM.COCO is the “data controller”. This means that LOVE.FROM.COCO determines the purpose for which, and the manner in which, your data is processed.
c. Date of birth;
d. Contact information such as email address and telephone numbers;
e. Demographic information such as personal address and postcode;
f. Financial information such and credit/ debit card numbers;
g. IP address (automatically collected).
How we collect Data
3. We collect Data in the following ways:
a. Data is given to us by you.
b. Data is collected automatically.
Data that is given to us by you
4. LOVE.FROM.COCO will collect your Data in a number of ways. Such as:
a. When you contact us through the Website, by telephone, email or any other means;
b. When you register with us and set up an account to receive our products/services;
c. When you enter a competition or promotion through a social media channel;
d. When you make payments to us, through this Website or otherwise;
e. When you elect to receive marketing communications from us;
f. When you use our services.
Data that is collected automatically
5. To the extent that you access the Website, we will collect your Data automatically:
a. We automatically collect some information about your visit to the Website. This information helps us to make improvements to the site content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
Our use of Data
6. Any or all the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used for the following reasons:
a. Internal record keeping:
b. Transmission by email of marketing materials that may be of interest to you.
c. We may use your Data for the above purposes if we deem it necessary to do so for legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances.
d. For the delivery of direct marketing to you via email, we’ll need your consent, whether via an opt-in or soft-opt-in:
e. Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask for more details regarding a particular products/service, and we are marketing similar products/services).
“soft opt-in" consent, we will take your consent as given unless you opt-out.
f. For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, of example, checking a tick box that we’ll provide.
g. If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “your rights” below.
h. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Who we share Data with
7. We may share your Data with the following groups of people for the following reasons:
a. Our employees, agents and/ or professional advisors- to enable accounts/ payments to match successfully;
b. Third party payment providers who process payments made over the Website- to enable third party payment providers to process user payments and refunds.
Keeping Data secure
8. We will use technical and organisational measures to safeguard you Data, for example:
a. Access to your account is controlled by a password and a user name that is unique to you.
b. We store you Data on secure servers.
c. Payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
d. Technical and organisational measures include systems to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to you Data, please let us know immediately by contacting us via this email address: .
e. If you want detailed information from Get Safe Online on how to protect you information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.
10. You have the following rights in relation to you Data:
a. Right to access- the right to request copies of the information we hold about you at any time, or that we modify, update or delete such information.
b. Right to correct- the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase- the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data- the right to “block” us from using you Data or limit the way in which we use it.
e. Right to Data portability- the right to request that we move, copy or transfer your Data.
f. Right to object- the right to object to our use of your Data including where we use it for our legitimate interests.
g. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of you Data (where consent is our legal basis for processing your Data), please contact us via this email address: .
h. If you are are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protect authority. For the UK this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at
Links to other websites
Changes of business ownership and control
a. We may also disclose Data to a prospective purchaser of our business or any part of it.
b. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
You may contact LOVE.FROM.COCO by email at .