Returned or exchanged items must be unused, in their original condition with labels still attached.
We cannot accept returns or exchanges on custom-made items – this includes our custom tote bags and any other item that is bespoke.
We do not refund the original shipping costs and you will have to cover the cost of return shipping unless your item has a defect.
As many of our products are handmade, they may vary slightly in appearance. This is the nature of handmade items and we feel this adds to their individuality and is not to be considered a defect.

We aim to dispatch orders within 1-3 business days. Some items are made to order and can take up to one week to ship. Orders being sent to a UK address are usually delivered within 1-3 working days, but international orders can take up to two weeks to be delivered- please allow up to 3-4 weeks in transit to be safe! Shipping is charged at cost, as it appears on your order.

We advise that you wash inside out, cool hand wash and dry flat, then cool iron. 

But most of all we hope you love it!

with LOVE.FROM.COCO